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Customer Success Manager

About Us:
Ditto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups!) currently use Ditto.

Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering.

We're backed by incredible investors like Y Combinator, Greycroft, Soma Capital, and founders/top operators from Doordash, Kabam, IFTTT, and Pinterest. We're a fast-moving team, and this role is an opportunity to join an early-stage startup as one of the first employees and directly impact how teams build product.
📍 Location:
San Francisco / Remote 🌉
💰 Compensation:
$80-130K OTE, early team equity
⚡️ As a customer success manager, you'll:
  • own and maximize the success of enterprise customers, including onboarding, training, value creation, and renewal
  • manage and build relationships with stakeholders of all levels (from ICs to C-level execs at Fortune 500 orgs) and functions (design, product, engineering)
  • collaborate with Sales to identify opportunities for upselling and expanding existing accounts
  • proactively address concerns to help customers adopt and use Ditto at scale
  • analyze customer usage data to identify opportunities for deeper usage and product improvements
  • conduct regular check-ins and business reviews with enterprise customers to assess their evolving needs
  • own GRR and NRR targets for your assigned book of business
🤝 We're looking for someone that:
  • has 3-5 years of experience in a customer success or account management role (esp. working with design, engineering, and product teams, or design/developer tools)
  • has a proven track record of successfully onboarding, expanding, and retaining enterprise-level customers
  • has experience carrying and exceeding GRR, NRR, or expansion targets
  • has experience facilitating change management to drive successful onboarding and adoption
  • can be hands-on in understanding and leading discussions around technical concepts and workflows
  • can communicate clearly and empathetically
  • is able to thrive in a fast-paced, dynamic startup environment

We're growing fast, and what you build has the chance to materially impact the workflows of product and design teams.

If you're interested in the future of devtools and design tools, send a bit about you + your resume to careers@dittowords.com.